Health & Wellness
Promoting the health and safety of our Guests and Crew Members is a top priority.
Whether you are starting your contract onboard the ship, in the Bahamas, or in Toronto, it is important you are prepared. Please ensure you review the following information and contact us if you have any questions.
SeaCare Crew Health
Disney Cruise Line uses the SeaCare Crew Health portal for Crew to submit health records to the Medical Services team.
Please access the SeaCare Crew portal, prior to starting a contract, to upload and submit vaccine records, pre-employment medical exams and certificates (PEMEs), and any additional test results (as needed). The SeaCare Crew portal allows for faster processing of medical documents and provides Crew with the option to view the status of their documents via the portal. This will eliminate the need for multiple inquiries on the status of documents. After submitting medical documents, Crew will receive email notifications when their documents have been reviewed and processed.
Register for a SeaCare Crew portal account
Crew Members, both those currently on contract and at home, are strongly encouraged to register for a SeaCare Crew portal account before their next contract if you have not already done so. Crew Members may create an account by visiting the SeaCare Crew portal website: https://dcl.seacarecrew.tritansoft.com
To complete account registration, Crew will need the following information:
For questions about the SeaCare Crew portal, please email DCL.SeaCare@disney.com.
For questions related to health records or documents, please contact DCL Medical Services: DCL-Crew.Medical.Services@disney.com.
After you embark, you will be scheduled for training, which will cover the protocols and practices that are in place on board and at Disney's island destinations, including hygiene, cleaning practices and health screening measures.
Crew Members will be required to follow all health and safety protocols. Based on guidance from the U.S. Centers for Disease Control and Prevention (CDC), we have implemented multiple layers of health and safety protocols and have capabilities to manage cases that may occur on board.
Flu Vaccine Requirement
• Flu vaccine: As a condition of employment, all shipboard Crew will receive an Influenza or flu vaccination upon embarkation, as needed, during flu season (generally September – March).
COVID-19 Vaccine Resources
In line with the continued guidance of the CDC, it is recommended that all crew members are fully vaccinated against COVID-19 and remain up to date with the latest booster.
According to the U.S. CDC and the World Health Organization (WHO), COVID-19 vaccines are safe and effective in preventing severe illness from COVID-19. Check the World Health Organization (WHO) site for a list of vaccines against COVID-19 that have met the necessary criteria for safety and efficacy. If you have further questions regarding your COVID-19 vaccination(s), please email DCL-Crew.Medical.Services@Disney.com.
COVID-19 Testing
COVID-19 testing prior to traveling for a contract is not required by Disney Cruise Line; however, Crew are encouraged to check with their airline and destination’s embassy to confirm if health information, departure testing, or other documents specific to their nationality are required to board their flight and successfully arrive at their final destination without travel interruptions or delays.
Onboard testing frequency for COVID-19 may vary by ship, role, and/or other influencing factors that are subject to change.
The requirement to wear a facial covering for Guests and Crew will be based upon ship and/or itinerary. Requirements will also be influenced by current health advisories. All Crew must be receptive to wearing a facial covering if/when required. These measures are subject to change and will continue to be evaluated and evolve.
As a condition of employment, Disney Cruise Line requires all Crew Members working onboard to receive a flu vaccine upon embarkation during flu season (generally September – March). As part of this health and safety measure, the flu vaccine will be made available for free to all Crew Members upon embarkation.
Crew Members who are unable to receive a flu vaccine due to a medical condition or those who have already received a flu vaccine for this season in their home countries will have the option to decline:
Starting a new contract soon?
Prior to leaving home to start your contract, all Crew must review this health and safety measure requiring all embarking Crew to receive a flu vaccine upon embarkation during flu season as a condition of employment.
Plan to get your flu vaccine at home?
If you prefer to get your flu vaccine while you are at home, you may do so. Please obtain proper documentation from your physician, pharmacy, or clinic that states you have already received a flu vaccine for this season and be prepared to present the documentation to the Medical Center or Island Nurse when you return to work. This documentation will be necessary in order to establish that you have already been vaccinated prior to starting a new contract. In addition, you will need to review this health and safety measure prior to starting your contract.
Other Ways to Stay Healthy
In addition to getting the flu vaccine, the U.S. Centers for Disease Control and Prevention recommends good health habits like covering your cough and washing your hands often to help stop the spread of germs and prevent respiratory illnesses like the flu. These tips and resources will help you learn about steps you can take to protect yourself and others from flu and help stop the spread of germs.
The Employee Assistance Program, available at no cost to all Crew Members, their families, and household members, offers counseling services on a number of different topics including finances, stress management and health. Dedicated advocates are available to assess and develop a solution to help resolve your concerns.
Live assistance includes:
Connect with your EAP 24/7 through our website, email, by reverse calling or SMS text. For more information or to obtain your company code, visit Disney Cast Life or contact Human Resources.
Web: Cigna.com/ieap
Email: support@worldwideassist.co.uk
Phone: +44 208 987 6550
Contact your international operator and request that the charges be reversed or dial us direct and we will call you back.
Text: +44 790 934 1229
Please include your name, country location, and phone number where you can be reached.
Crew Members will be provided complimentary access to the Unmind app.
Unmind is a mental wellbeing app that helps individuals understand, track, and manage their mental wellbeing. It offers a variety of services including wellbeing tools, videos, resources, training, and exercises that focus on body, sleep, work, growth, and relaxation.
Crew can download the Unmind app from the App Store or Google Play App store. Once the app is downloaded, Crew can create an account using their email address. Crew who are off contract can create an account from home or within the first month of their contact onboard. Videos can be downloaded when Crew have an internet connection for later use, even in offline mode. While onboard, Crew Members can also access these videos on Crew channels from their cabin.
Crew are encouraged to share the app with a friend or family member as well: Each Crew Member is able to add one additional person to Unmind. This can be any friend, family member, or partner. Crew can do this in the app after they have created an account.
The app does not track your personal information, and your use of Unmind is completely confidential.
Exercising caution, public vigilance, and awareness of surroundings remains of the utmost importance to maintain personal safety.
Crew traveling to Singapore: Please review the below information to ensure you are prepared to comply with local requirements once you arrive.
All Crew are expected to bring a sufficient supply of personal medication to complete their entire contract. In Singapore, you may need to apply for an approval to bring in medications for yourself. Please refer to the Singapore Health Science Authority (HSA) guidelines and regulations to submit for approval at least 2 weeks prior to travel/arrival.
1. Check if your medication contains any prohibited substance: https://www.hsa.gov.sg/personal-medication/check-requirements
*Note: For all controlled substances in any quantity, you are required to submit an HSA application.
2. Overview of regulations for personal medication, which includes specific regulations for medication, chewing gum, and medical devices: https://www.hsa.gov.sg/personal-medication/overview
Prohibited substances such as chewing gums, cannabis and product containing cannabis extracts, are NOT allowed to be brought with you even if you are not clearing immigration. This includes Vaping and E-vaporisers, also known as e-cigarettes, e-vaporisers or vapes; electronic devices that vaporise a liquid solution (e-liquid), and its assorted components. Travellers found with these products or their components can be fined and subjected enforcement actions from local authorities.
Singapore has also identified several adulterated products that are listed in their Illegal Health Product Database. You are also not allowed to bring these products into Singapore.
Please submit your applications to bring personal medication here:
1. https://go.gov.sg/hsa-ptm
OR
2. https://form.gov.sg/6440ac645ba0ec00126f3fe1
You cannot bring in or sell the tobacco products listed here: https://www.hsa.gov.sg/tobacco-regulation/overview/. You are also not allowed to buy, use, or have them in your possession
Cigarettes and Tobacco Products
There is no duty-free concession and Goods and Services Tax (GST) relief for cigarettes and tobacco products in Singapore.
All cigarettes and tobacco products, including those purchased in Singapore with the ‘SDPC’ mark, are subject to duty and GST when brought into Singapore.
Declaration and payment of taxes for tobacco products including cigarettes and cigars
With effect from 1 July 2020, all cigarettes and other tobacco products imported into, sold, offered for sale or distributed in Singapore must comply with the new Standardised Packaging (SP) requirements. For further information, you may refer to Health Sciences Authority (HSA)’s website or contact Ministry of Health (MOH) through email at moh_info@moh.gov.sg.
Do I need to bring personal medication for my contract?
Yes. All crew are required to bring enough personal medication to last the full duration of their contract.
Can I bring personal medication into Singapore?
Yes, but some medications require prior approval from Singapore’s Health Sciences Authority (HSA). You must submit your application at least two weeks before travel or arrival.
Check the following resources:
Important: If your medication contains any controlled substances, you must submit an application to HSA, regardless of the quantity.
How do I apply for approval to bring in personal medication?
Submit your application using one of the following official HSA links:
What items are prohibited in Singapore?
You are not allowed to bring in the following items, even if you’re not clearing immigration:
Possession of these items can result in fines and enforcement actions by the Singapore authorities.
This list is not exhaustive; it is crucial to check the latest regulations and restrictions with Singapore Customs and other relevant authorities before traveling to Singapore.
What are the tobacco-related restrictions in Singapore?
Singapore has strict tobacco regulations:
For more information:
What do I need to know about customs procedures on arrival?
Before arriving in Singapore, review these resources to understand local customs regulations:
Who should I contact if I have questions?
The resources linked above provide answers to common questions about a variety of topics as you prepare for your arrival in Singapore. In addition, the Immigration and Customs Authority provides answers to frequently asked questions about entering Singapore and the government's requirements and regulations. For any questions related to your contract or Disney Cruise Line requirements, please contact us using the link below:
Click here to contact the Crew Operations team
Please explore the rest of the site for more important information.
