• Always follow safety precautions to protect your valuables when traveling and while ashore. Please keep the following tips in mind while off the ship or traveling to or from the vessel.
  • Be vigilant in crowded places where tourists and large crowds gather. Airports, metro stations, open air terraces and lines to enter buildings can be attractive locations for pickpockets who are very skilled using distraction techniques.
  • If you do need to carry a bag, please carry money, passports, and other important documents in a money belt or other secure carrying case.
  • Do not keep large amounts of cash with you or show money in public.
  • And remember, never leave your bag unattended and always maintain constant visibility of all bags, backpacks and carry-ons.

Exercising caution, public vigilance, and awareness of surroundings remains of the utmost importance to maintain personal safety. 

• Make sure you know what to do once you arrive. We encourage you to familiarize yourself with the information below before you travel, so you will be prepared once you arrive. We strongly recommend you screenshot and/or print this page as Wi-Fi access could be limited while you are traveling.

• Keep your important documents with you at all times. When packing, make sure your passport, visas, and required certificates are readily accessible. You may be asked to present your documents at the airport before boarding your flight and upon arrival at your destination at Immigration or Customs. Please be sure that you know where these documents are and keep them secure.

Before You Travel

☑ Complete the Pre-Travel Checklist to ensure you have all of the documents you need to travel. 

☑ Locate and bring your Returning Crew Letter. This may have been included in your debark packet at the end of your last contract, or if you received a digital copy by email, use your Crew Member ID number (PERNR) as the password to open the document and print a copy.

☑ Review your travel itinerary and check for travel advisories. Check with your airline and destination's embassy if health info, departure testing, or other documents specific to your nationality are required to board your flight as well as successfully arrive at your final destination without travel interruptions or delays.

☑ Depending on the ship itinerary, location and the season you are sailing, temperatures can vary between warm, tropical climates to colder climates. Make sure to check the local weather prior to traveling to start your contract.  A sweater or jacket is recommended for cooler temperatures. 

☑ Crew Members are required to disclose any change in medical condition or medication regiment after completing the Pre-Employment Medical Evaluation (PEME) form, no matter how minor. Additionally, Crew Members are required to disclose all medications they are taking, including those acquired over-the-counter. Some medications, such as headache tablets containing codeine, may be legal in your country (over-the-counter) but prohibited elsewhere and not permitted on DCL vessels.

To report a change in medical condition or over-the-counter medications, please contact DCL-Crew.Medical.Services@disney.com. Failure to comply with these guidelines may result in disciplinary action including termination.

If you have any questions regarding what is required before you travel, please contact us:

Click here to contact the Crew Operations team 

☑ When packing, please be mindful of the size of your luggage. For example, the designated storage area underneath the beds in each cabin on the Disney Destiny is approximately 80 cm wide by 38.5 cm high. Due to limited space within each crew cabin, it is suggested that you pack conservatively for your time onboard. Once you embark the ship, everything you bring will be stored only in your cabin.

Concerns?

If you are experiencing COVID-19 symptoms (such as fever or chills, cough, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea) or are unable to travel as scheduled for any reason, please reach out to the Labor team by clicking here.

For non-medical emergencies while you are traveling, such as flight challenges or cancellations, contact the Crew Emergency phone line.

DCL CREW EMERGENCY PHONE: +1-407-566-6999

EMAIL:  DCL.Crew.Travel@disney.com

If you experience fever, cough, difficulty breathing, or any other health concerns, please contact the DCL Medical Services Team via phone at: +1-407-566-3605. They will provide you with support and advise of next steps, as needed.​

For any other questions before you travel, please submit the contact us form on this page above, or by using the following link:

Click here to contact the Crew Operations team 

Collect your luggage from baggage claim. 

Please refer to your flight itinerary for your hotel assignment.

Please refer to your travel itinerary for your assigned hotel. The Hilton Amsterdam Airport Shiphol is located directly at the airport and connected by a covered walkway; a complimentary shuttle is available to Hyatt Place Amsterdam Airport. Please see below for additional details about how to get to your hotel.

Walk to Hilton Amsterdam Airport Schiphol

Once you have collected your luggage, exit the Baggage Hall and follow the signage to the walkway to the hotel, which is on the second floor inside the main building. The escalator to the walkway is located between the car rental desks and the train ticket and information booths, near the exit toward Schiphol Plaza. Continue straight along the walkway for five to ten minutes, and the entrance to the hotel lobby will be on the left.

Hotel Shuttle to Hyatt Place Amsterdam Airport

A complimentary shuttle service is offered between Amsterdam Airport Schiphol and Hyatt Place Amsterdam Airport. The shuttle runs every 30 minutes between 6:45 AM and 11:15 PM, with pick up at the Hotel Shuttle Bus Stop at Schiphol Place.

Once you have collected your luggage in the Baggage Hall, follow the signs to hotel shuttles (A9 - A13).

In case you have any questions or concerns, please press the Hyatt Place Amsterdam Airport button on the stationary phone at the shuttle stop or call the hotel at +31 20 542 1234.

Please ask the front desk for a "Hotel Welcome Letter" if you don't receive one at check-in. This letter contains important information about your stay and includes a health screening form, which you'll need to fill out for embarkation day.

Your room has been designated as a smoke-free room. Smoking or vaping is not allowed during your stay.

Complimentary high-speed internet and Wi-Fi will be available.

Complimentary meal information will be provided upon hotel check-in.

Dining Information: DCL Crew Members are entitled to breakfast, lunch, and dinner each full day of their stay. Your meal allotment is based on anticipated time of check-in to the hotel. The exact allowance will be provided by the front desk. Please keep in mind alcohol is not included in your meal allowance. If you purchase alcohol or go over your allowance you need to pay for this at check-out. When paying for meals, please add a tip in accordance with local customs if a gratuity is not already included.

Restaurant Information:

Please be aware that you'll be responsible for the cost of long-distance telephone calls. If you charge any expenses to your room during your stay, please settle the payment at the Front Desk before checking out.

Please note that your room may not be ready until the designated check-in time. Please see the Front Desk upon your Hotel Check-In for more details.

For any hotel amenity questions, please contact the front desk.

If you have a true medical emergency, please dial 112.

Additional information will be shared here and by email closer to embarkation. Please be sure to visit this page closer to your travel for the most up-to-date information.

Disney Cruise Line cares about your safety and wants your experience at work to be a safe and enjoyable one.

According to U.S. Customs and Border Protection (CBP), there has been an increase in the number of crew members who have absconded in U.S. ports, across the cruise line industry. When a crew member fails to join a ship or departs a ship with no intention of returning, and stays in a country illegally, this is known as absconding. Disney Cruise Line works closely with CBP to reduce the number of absconders and reports missing or suspected absconding crew members immediately.

In addition, CBP has reported an increase in human trafficking among the people involved in these cases. This is a serious safety concern. In some cases, crew members may be promised a better job on shore with more pay or certain housing conditions, in return for the crew member entering the country illegally. Instead, they are put in a dangerous situation.

Crew are encouraged to visit the DHS Blue Campaign site for more information and resources.

See something? Say something.

Report suspicious activity immediately to your leader, Human Resources or Security. If you ever find yourself in a difficult or dangerous situation while at work, reach out to Disney Cruise Line so we can help you. If you are on shore and need help or are in danger, contact local law enforcement immediately.

If you have questions or concerns while you are on board, please contact:

• Your leader 
• Shipboard Security: x 2901 
• Shipboard Human Resources: x 2910

If you are on shore and feel that you are in danger, contact local law enforcement immediately.

National assistance is available:

• National Human Trafficking Hotline: 1-888-373-7888
• DHS Blue Campaign

Pre-Arrival Checklist

Joining Documents

Travel Visas

Health & Wellness

Crew Resources