• Always follow safety precautions to protect your valuables when traveling and while ashore. Please keep the following tips in mind while off the ship or traveling to or from the vessel.
  • Be vigilant in crowded places where tourists and large crowds gather. Airports, metro stations, open air terraces and lines to enter buildings can be attractive locations for pickpockets who are very skilled using distraction techniques.
  • If you do need to carry a bag, please carry money, passports, and other important documents in a money belt or other secure carrying case.
  • Do not keep large amounts of cash with you or show money in public.
  • And remember, never leave your bag unattended and always maintain constant visibility of all bags, backpacks and carry-ons.

Exercising caution, public vigilance, and awareness of surroundings remains of the utmost importance to maintain personal safety. 

• Make sure you know what to do once you arrive. We encourage you to familiarize yourself with the information below before you travel, so you will be prepared once you arrive. We strongly recommend you screenshot and/or print this page as Wi-Fi access could be limited while you are traveling.

• Keep your important documents with you at all times. When packing, make sure your passport, visas, and required certificates are readily accessible. You may be asked to present your documents at the airport before boarding your flight and upon arrival at your destination at Immigration or Customs. Please be sure that you know where these documents are and keep them secure.

Before You Travel

☑ Complete the Pre-Travel Checklist to ensure you have all of the documents you need to travel. 

☑ Locate and bring your Returning Crew Letter. This may have been included in your debark packet at the end of your last contract, or if you received a digital copy by email, use your Crew Member ID number (PERNR) as the password to open the document and print a copy. If you need an updated letter, please click here to submit a request.

☑ Review your travel itinerary and check for travel advisories. Check with your airline and destination's embassy if health info, departure testing, or other documents specific to your nationality are required to board your flight as well as successfully arrive at your final destination without travel interruptions or delays.

☑ Depending on the ship itinerary, location and the season you are sailing, temperatures can vary between warm, tropical climates to colder climates. Make sure to check the local weather prior to traveling to start your contract.  A sweater or jacket is recommended for cooler temperatures. 

☑ Crew Members are required to disclose any change in medical condition or medication regiment after completing the Pre-Employment Medical Evaluation (PEME) form, no matter how minor. Additionally, Crew Members are required to disclose all medications they are taking, including those acquired over-the-counter. Some medications, such as headache tablets containing codeine, may be legal in your country (over-the-counter) but prohibited elsewhere and not permitted on DCL vessels.

To report a change in medical condition or over-the-counter medications, please contact DCL-Crew.Medical.Services@disney.com. Failure to comply with these guidelines may result in disciplinary action including termination.

If you have any questions regarding what is required before you travel, please contact us:

Click here to contact the Crew Operations team 

Concerns?

If you are experiencing COVID-19 symptoms (such as fever or chills, cough, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea) or are unable to travel as scheduled for any reason, please reach out to the Labor team by clicking here.

For non-medical emergencies while you are traveling, such as flight challenges or cancellations, contact the Crew Emergency phone line.

DCL CREW EMERGENCY PHONE: +1-407-566-6999

EMAIL:  DCL.Crew.Travel@disney.com

If you experience fever, cough, difficulty breathing, or any other health concerns, please contact the DCL Medical Services Team via phone at: +1-407-566-3605. They will provide you with support and advise of next steps, as needed.​

For any other questions before you travel, please submit the contact us form on this page above, or by using the following link:

Click here to contact the Crew Operations team 

Once you have landed at Brest Bretagne Airport, please make your way to the luggage carousels. Once you have collected your bags, you should find the Port Agent’s representative waiting at the International Arrivals gate to provide ground transfers.

The Port Agent has been advised of your scheduled arrival and will provide transfers to the vessel and yard access.

The emergency contact number for the Port Agent is +33 2 98 80 24 36. This is to only be used if you have an emergency after you have arrived in Brest, France, or if your flight into Brest has been delayed.

Frequently asked questions about dry dock

Where will crew live during dry dock?
All Crew as well as most outside vendors / contractors will live onboard the ship. No visitors will be allowed on the Disney Fantasy during dry dock.

Are there any specific rules during dry dock?
There are, such as areas that will not be accessible due to work being carried out, hard-hat policy for safety purposes, etc. Additional information will be provided to you regarding rules, expectations, regulations, and policies once you board the vessel.

What stores and services will be nearby in port?
Once you get onboard the Disney Fantasy, you will find communication that has the hours of operation onboard for your meals, Crew Shop, Crew Office as well as local stores, services, attractions, restaurants, transportation options, and other places of interest in Brest. There will be a plethora of information about the local area provided to you, so you can enjoy going ashore during your free time.

Will medical services be provided during dry dock?
Yes, medical care and benefits will still be available onboard the ship from the Medical team. Any other medical services needed will be available in port.

How can I communicate with friends and family from home during dry dock?
Internet will be available onboard the Disney Fantasy during dry dock, and phone usage will be intermittent. There are WiFi locations ashore that you can utilize and we will have information regarding these locations once onboard.

Will pay be different during dry dock?
You will still be paid every other week via your Pay Card, as you would normally. For those in a gratuity-eligible position, more information will be communicated to you regarding your pay.

Reminders: What to Pack
• Please remember to bring warm clothing and comfortable shoes.
• If any specific clothing or footwear is required for your role,
it will be provided for you during dry dock.
• Average temperatures in Brest in September range from 13° C (56° F) to 19° C (67° F) and in October range from 12° C (53° F) to 17° C (62° F).

Money
ATMs onboard the ship will not be operational during dry dock. There are local ATMs ashore in Brest, but there may be fees to withdraw cash, so please plan accordingly. Local businesses will accept credit/bank/Pay cards and the local currency is the Euro.

Pre-Arrival Checklist

Joining Documents

Travel Visas

Health & Wellness

Crew Resources