DCL Crew Portal


Preparing To Travel Preparing To Travel
Joining Documents Joining Documents
Before You Depart Before You Depart
Disney Look Disney Look
Pay & Banking Pay & Banking
Crew Referral Crew Referral
Health & Safety Health & Safety
Collective Bargaining Agreement Collective Bargaining Agreement
Resources Resources
Port Canaveral / Orlando Port Canaveral / Orlando
Vancouver Vancouver
Juneau Juneau
Barcelona Barcelona
Civitavecchia / Rome Civitavecchia / Rome
Southampton / London Southampton / London
Port Everglades / Miami Port Everglades / Miami
Papenburg Papenburg
Eemshaven / Amsterdam Eemshaven / Amsterdam
Icon for Article


How do I change or reset my password?

You can change your password by visiting this URL:  myid.disney.com.

1. Click on Forgot/Change My Password” 

2. Enter your Company Assigned ID (not your e-mail address) and your full last name, then click Next.

3. Answer the security questions you set up when registering for your MyID account.

Emergency Preparedness and Response in Child Care If you are unable to answer your security questions, please contact Disney IT for support.

Note: You may receive a message to let you know your registration needs to be completed. In that case, click the link and follow the prompts.

  • You will be required to re-enter your Company Assigned ID and Last Name.
  • You will also be asked to create security questions.

When asked to provide contact information for your One Time Password (OTP), be sure to provide your e-mail address and not your phone number as international phone numbers do not always work

4. Confirm your identity using the following access information:

  • Month and date of birth as a number in the format MMDD: For example, July 17 would be 0717.
  • City of Residency

5. Enter and confirm your new password.

Your password must be at least 16 digits long and conform to Disney password security requirements as indicated on the registration page.

Once completed, you can close the MyID browser page and navigate to the HUB at castlife.disney.com. Sign in with your Company Assigned ID and your newly created password.


Should you still need assistance, feel free to contact us using this link.

You may also contact Disney I.T. directly toll free at +1 866-534-7639. If you are currently on board, you can dial this number from your cabin phone by dialing 9 and then the number.

MyID System Support
Icon for Article

Icon_Info_Blue_Clear.pngIf you have successfully logged in to your MyID account but are unable to access certain Employee Self-Service links, such as viewing your paystub, it may be helpful to follow the steps below to reinstate your access to the SAP system. Most commonly, you will see an error message that says "User account not in validity dates".


These issues may occur when...

  • A new or re-hired cast member has not logged into SAP within 90 days from when they started.
  • A current cast member has not launched SAP for over 90 days.

To resolve this issue, please perform the following steps:

  1. Close all existing browser sessions. Then, open a new Incognito or In Private window.
    • Internet Explorer/ Edge: Tools → InPrivate Browsing
    • Chrome: More (⋮) → New incognito window
    • Safari: File → New Private Window
  2. Go to MyDisneyToday and authenticate via MyID using your HUB username and password.
  3. Search for "SAP Workplace" from ALL Resources and click the resource Tile for SAP Workplace that displays.
  4. From the Home Page screen, users can reactivate their accounts by clicking on the ‘Click here’ link as shown below.

    SAP Validity Inquiry.JPG
  5. Close the SAP Workplace page and reopen from ALL Resources in MyDisney Today. You should now be able to access SAP applications.

For additional details, you may view this resource provided by our partners from the IT team. 

If you continue to see this error message, please open a ticket with D Tools IT and ask for it to be assigned to the app-global-tlsec assignment group. You may also call the IT team at +1-866-534-7639. If you are currently on board, you may place this call free of charge from your cabin by dialing 9 and then the number.

Troubleshooting: "User account not in validity dates"
Disney Lookout Cay at Lighthouse Point Disney Lookout Cay at Lighthouse Point
Wish Class Wish Class
Disney Adventure: Singapore Disney Adventure: Singapore