Skip to main content
Welcome Back!

Search

Welcome Back!
Icon for Article Updating Home Address

checklist.pngUpdating Your Home Address

To update your home address, as well as your email and/or cell phone number, submit your update directly through Workday by visiting the Home Contact Information page.

Please note:

  • Your address must start with a letter or number. Special characters such as #, @, -, and * are not permitted at the beginning of an address field.
  • Depending on the type of change submitted, updated information may not be visible until approved by Human Resources (HR).
  • After updating personal data you may receive an email confirming that a recent change was made to your personal information on file.

Required Documentation for Address Changes

To ensure compliance with Maritime Labour Convention (MLC) repatriation regulations, and local applicable immigration requirements, Crew & Cast Members must provide appropriate documentation when submitting an address change.

Address Changes and Required Documentation
Change Within Current Country of Residence Provide one document showing your full name and complete new residential address from the list below:
Change Outside Current Country of Residence

Must provide one of the documents from each of the A & B list below showing your full name and complete new residential address:

A. Proof of Address

  • State or National ID
  • Driver’s License
  • Bank Statement (issued within the last 90 days)
  • Deed or Mortgage Statement or Property Rental Agreement
  • Utility Bill (issued within the last 90 days)

 

B. Proof of Legal Right to Reside in the New Country

  • Permanent Residency - Valid Residency Card/Permit confirming permanent resident status
  • Dual Citizenship - Valid passport or official document confirming citizenship in new country
  • Temporary Residency Visa
    • A valid visa that:
      1. Provides legal authorization to reside in the country
      2. Serves as a pathway to permanent residency
      3. Has a minimum of 12 months’ validity remaining at the time of submission

 

Important Notes

  • Documents must be valid, legible, and current.
  • Documents in a language other than English may require a certified translation.
  • Temporary visas that do not lead to permanent residency (e.g., tourist visas, short-term work permits without residency pathway) will not be accepted.
    • Visa-free entry schemes, electronic travel authorizations (ETAs), or similar entry permissions are also not considered sufficient proof, even if the authorized stay period covers the full duration of a Crew Member’s break period.
  • Failure to provide sufficient documentation may result in delays or denial of the address update request.

DCL reserves the right to make the final determination if the documentation provided meets company policy.

Home Airport Changes (With Address Change)

If your home airport is changing, please include a note in the comments field confirming which airport you would like listed as your home airport, so that future travel bookings can be updated accurately. Please see below for an example of where to find the "Description" field when submitting your supporting documentation.

undefined.jfif

 

Updating Home Airport Only (No Address Change)

Crew Members who would like to update their home airport without changing their home address can submit a request using the digital Change of Airport form available in Form Central on the Crew Support site.

This option applies when a different airport local to the home address is more convenient. The selected airport must align with the home address on file.

 

Crew Members are welcome to contact or visit the Crew Office if questions or assistance are needed or use the "submit a request" function on this page to request additional support.