During your travels at the start of or end of an assignment, you may experience a layover between flights. Please review your itinerary carefully to determine if a hotel has already been booked for you or if you are eligible for reimbursement if you book one on your own. Below is helpful information to support you during your time in transit, including meal or lounge reimbursement guidelines and shuttle information for select locations.
Long Layovers & Hotel Stays
If your flight itinerary includes a layover of 8 hours or more, you may choose to book a hotel or day-use room. (Please know, this does not include wait time at the airport prior to your initial repatriation flight at the end of a contract.)
The amount eligible for reimbursement varies by location. Please refer to your travel itinerary for specific guidance, or contact us if you have questions.
Be sure to set an alarm and allow enough time to return to the airport for your next flight.
Meal or Lounge Reimbursement
If your layover is 6 hours or more, you are eligible for reimbursement of up to $40 USD for meals or snacks.
This allowance may instead be used for airport lounge access: crew may visit any global airport lounge with pay-per-use access and submit for reimbursement, up to $40.00 USD. Crew Members are responsible for any cost difference if the lounge entry fee exceeds $40 USD.
DCL will partner with select brands for discounted rates and priority reservations.
Plaza Premium Lounges offer an exclusive 30% global discount for DCL Crew Members.
Passes may be purchased directly through the co‑branded dedicated site for airport lounge access: https://www.plazapremiumlounge.com/en-uk/discover/partner-offers/disneycruiseline
The Club: Orlando Airport: https://www.theclubairportlounges.com/airports/orlando-international-airport
Layover Hotel & Shuttle Information
Below are commonly used hotels during travel layovers along with instructions for reaching them from the airport. For hotels in embarkation port cities, please see the Travel & Arrival page on this site for the most up-to-date information.
Seattle
Radisson Hotel Seattle Airport
18118 International Blvd, Seattle, WA 98188
Hotel Phone: 206‑244‑6666
To request a hotel transfer, call the hotel directly after you arrive. If you do not have a mobile phone, please proceed to the 3rd floor of the parking garage; use the courtesy phone and dial #33. Inform the operator of the island number where you are waiting. Island numbers are posted on the pillars and will be Island 1 or Island 3.
New York
Marriott New York JFK Airport
135-25 142nd St, Jamaica, NY 11436
Hotel Phone: +1 718-848‑2552
Once you have collected your luggage, follow the green "AirTrain" signs. Take the AirTrain from the terminal to Federal Circle.
Proceed to the lower level and follow the white awning to the shuttle pickup area.
The hotel shuttle runs every 30 minutes.
Mexico City
Hilton – Mexico City Airport
2nd Fl, Capitan Carlos Leon Sn International Mexico City Airport Term 1,Rm G, 15620 Ciudad de México, CDMX, Mexico
Hotel Phone: +52 55 5133 0500
The hotel is located inside the airport at Terminal B, Gate 8 – Third Level.
Los Angeles
Renaissance – LAX Airport
9620 Airport Blvd, Westchester, CA 90045
Hotel Phone: +1 310-337‑2800
Once you have collected your luggage, proceed to the Departures Level (Upper Roadway). Locate the nearest red shuttle station/post, and look for the shuttle displaying the hotel name.
The shuttles run approximately every 15 minutes.
Miami
Courtyard by Marriott Miami Airport
1201 NW Le Jeune Rd, Miami, FL 33126
Hotel Phone: +1 305-642-8200
The complimentary shuttle runs every 15 minutes from Miami International Airport to Courtyard Miami Airport between 5:00 AM and 1:00 AM.
The shuttle will pick up at Arrivals level 1 - Doors 1, 2, 3, 4, 7, 15, 20, 23, 24 & 28
When you see the white Shuttle with the "Marriott Connection" sign on the front, please be sure to wave the driver as these stops are shared by all hotel shuttles.
Watch for the shuttle!
When you see the shuttle, please wave to get the driver's attention.
This will help the driver know you need a ride, so they will
stop
as they arrive at the pick-up spot. The bus is white and says
"Marriott Connection", as in the image here.
If you need assistance once you arrive, please call the hotel at +1-305-642-8200.
Marriott Connection at Miami Airport is a collection of three distinctive hotels - including Miami Airport Marriott, Courtyard Miami Airport, and Residence Inn Miami Airport.
Helpful Reminders
Always keep your travel documents and hotel contact details easily accessible.
If you need assistance while traveling, please contact the Crew Emergency phone line, which is available for any non-medical emergencies, such as flight challenges or cancellations:
DCL CREW EMERGENCY PHONE: +1-407-566-6999
EMAIL: DCL.Crew.Travel@disney.com
For more information to help you before and during your travels, please review Travel Tips: Suggestions for a Smooth Journey and the other resources on this site:
