Be sure to complete these steps before you travel:

  Get all of your documents together. Be sure that you have submitted a copy of your signed contract and any new passports or visas to Crew Compass. We want to ensure that you have what you need to travel as scheduled, so it is important that you upload any replaced or renewed documents as soon as you receive them. If you have any challenges using Crew Compass, please refer to this article.

 Contract - When you sign your contract, we encourage you to keep a copy for your records. Contracts will remain available in Crew Compass for at least 30 days after they are signed. If you do not have a copy of a previously signed contract or have not yet received a contract for your upcoming assignment, please click here to submit a request.

 Returning Crew Letter - Please check your debark packet to verify your Returning Crew Letter has your current passport number and the date and port where you will be embarking. If you need an updated letter, please click here to submit a request.

 Passport and any required visas. Please see the Joining Documents section of this site for additional information about the process to new your passport or C1/D visa and answers to frequently asked questions. Verify if you need a travel visa to arrive at your destination. 

 Medical and original STCW safety certificates. All Crew Members are required to have an approved medical certificate valid for the complete duration of their return contract. For more information about the medical renewal process, please click here. If you hold a Proficiency in Survival Craft and Rescue Boat (CPSC) certificate, bring this with you even if it has expired or was issued more than five years ago.

If you have any questions about your documents or what may be required before you embark, please let us know.

 Review your travel itinerary and verify you meet all requirements needed to board your flight as well as successfully arrive at your final destination without any delays. Note: Some requirements may be specific to your nationality. If you are embarking the Disney Adventure in Singapore, please carefully review this article. We encourage you to check Crew Compass periodically, especially in the days prior to traveling, in case there are any updates to your itinerary.

 Review key travel and arrival details for your embark port city. Helpful tip: We strongly recommend you screenshot and/or print these key arrival details as Wi-Fi access could be limited while you are traveling.

 Pack your bags! Check your packing list to make sure you don't forget anything you will need, and please be sure you are not bringing any items that are prohibited onboard.

 Depending on the ship itinerary, location and the season you are sailing, temperatures can vary between warm, tropical climates to colder climates. Make sure to check the local weather prior to traveling to start your contract.  

How ready are you?

Careful preparation can make all the difference in ensuring smooth and hassle-free travels. This guide offers practical tips to help you navigate every step of your journey to join the ship.

Before you leave home

• 

  Organize your essential documents.

  • Keep your passport, visa, and other important documents in your carry-on luggage.
  • Make copies of these documents and store them in your checked luggage or a separate bag as a backup.

• 

  Charge your electronic devices.

  • Ensure all your electronic devices are fully charged before you leave home.
  • Make sure that you have your charging cables accessible in your carry-on luggage, so you can stay powered up throughout your trip.

• 

  Bring money with you, just in case.

  • While credit cards are widely accepted, having some cash on hand can be helpful for small purchases or emergencies.
  • Don't forget your pay card!

• 

  Understand airline policies:

  • Remember that policies differ between airlines, so check with your airline directly to understand their particular requirements and procedures.
  • Familiarize yourself with your airline's luggage policies to avoid any last-minute surprises regarding weight limits and baggage fees. You are responsible for any additional charges based on weight or additional pieces of luggage. However, if the airline does not include two pieces of baggage, then you will be eligible for reimbursement from Disney Cruise Line, up to a maximum of 2 pieces, and a maximum of 23kgs per bag for the second bag, regardless of the weight limit set by the airline for the first bag.
  • The ability to pre-reserve seats prior to check-in varies from airline to airline and is subject to their policy. DCL does not reimburse any additional fees for reserving of seats. If a Crew Member decides to purchase a seat assignment or extra legroom seat in advance, they are doing so at their own expense, and this expense will not be reimbursed if there is a change in contract date.

• 

  Double check your flight time.

  • Check with the airline beginning 72 hours before your flight time for any last-minute update or schedule changes. 

• 

  Prepare for security checks:

  • Be mindful when packing to keep your electronics and liquids accessible, and wear shoes that you can easily remove if required.
  • Ensure you are not bringing any items prohibited by airport security, customs, or local laws or any items that are not allowed onboard.

Checking in for your flight

• 

  Check Crew Compass for updates

  • Frequently check Crew Compass for the latest information about your itinerary in case there have been any updates from the airline or the Crew Travel team, especially in the days prior to your departure. 

• 

  Complete online check-in if you can.

  • Check in to your flight as soon as you are able. Online check-in typically opens 24 hours before the flight but may be earlier depending on the airline.
  • If you are unable to receive your boarding pass online, give yourself extra time to check in at the airport as lines may be long.
  • If you do not check-in for your flight within the airline's designated time frame, you may be denied boarding.

• 

  Arrive early at the airport.

  • Plan to arrive at least 3 hours prior to an international flight to check in and check your luggage. This will give you ample time for check-in, security, and any unforeseen delays.
  • Check your boarding pass and the monitors at the airport for your gate information and the status of your flight boarding process. It is important to be at the gate at your flight's boarding time, which is earlier than the scheduled departure time on your itinerary.

While you are traveling

• 

  Stay connected:

  • Regularly check in with family and friends to keep them updated on your whereabouts.
  • Keep Disney Cruise Line informed of any changes to your travel plans.
  • Sign up for travel notifications from your airline to stay updated on flight status, gate changes, and other important information.

• 

  Know who will help you if your flight is delayed or cancelled.

  • If your flight is canceled or delayed, speak with the airline representatives to determine what options may be available.
  • If the airline is unable to get you on a flight that will arrive in time for you to embark as scheduled, or if you have any questions about what you should do, please contact the Crew Emergency phone line at +1-407-566-6999 or by email at DCL.Crew.Travel@disney.com.

• 

  Know what is available to you during long layovers:

  • If your flight itinerary includes a layover of 8 hours or more, you may choose to book a hotel. (Make sure to set your alarm to be back at the airport in time!) The amount that is eligible for reimbursement will vary based on the location; please refer to your travel itinerary or contact us if you have any questions.
  • If your flight itinerary includes a layover of 6 hours or more, you are eligible for reimbursement up to $40 USD for meals or snacks. 
    • This meal allowance may also be used at select airport lounges. Crew Members will be responsible for any cost difference if the entry fee exceeds $40 USD. Plaza Premium provides an exclusive 30% global discount and direct reservation access for DCL Crew. Crew Members may directly buy passes through this co-branded dedicated site for airport lounge access.

• 

  Keep track of any expenses:

  • Take photos of receipts for any expenses incurred during your trip that you plan to submit for reimbursement. If you need assistance with this process, please review this article or speak with the Crew Office onboard.

When you are onboard

• 

  Submit your travel preferences

  • Travel preferences must be submitted 7 weeks prior to your scheduled debark date in order to be considered when itineraries are booked. Please view this article for answers to Frequently Asked Questions about the travel policy.

We hope these tips will help you have a worry-free travel experience and stay organized, stay informed, and most importantly, stay safe!

• Step One: Navigate to https://castlife.disney.com/ and search for Concur

  

• Step Two: Open Concur and click on “Start a report”

  

• Step Three: Fill in all required fields with the appropriate information. Required fields are all fields with a red asterisk *. For example:

  

  Keep in mind that the start and end date of the report will always be the date that you are creating the report. 

• Step Four: Once you have filled in all the information, click on the “create report” button, on the bottom right

• Step Five: Click on “Add Expense” and select “Airfare”

• Step Six: Once again, fill out all the required fields, indicated by a red asterisk *. For example:

  

• Step 7: Add the receipt of your purchase

  

• Step 8. Click on save expense

• Step Nine: Click “Submit report”

  

Please know that all expenses must be allowed per the Travel & Entertainment policy. Please speak with your Leader or the Crew Office if you have any questions. Expenses that do not meet the criteria will not be paid.

We recommend that you save the link to this site to the home screen on your phone for ease of access while traveling. 

How to save the Crew Support site to your home screen

iOS Devices:

1. Open your preferred web browser: Launch the browser app (i.e. Safari or Chrome) on your device.
2. Navigate to the Website: Enter the website URL https://crew.dclcrewsupport.com/hc/en-us in the address bar and load the page.
3. Open the Share Menu: Tap the share icon (a square with an upward arrow). Depending on your browser, this could be located at the center of the bottom of the screen or at the top in line with the URL. 
4. Select 'Add to Home Screen': Scroll down the share options until you find "Add to Home Screen" and tap it.
5. Edit the Name (Optional): You can change the name of the shortcut if you wish. This is the name that will appear under the icon on your home screen.
6. Add the Shortcut: Tap "Add" in the top-right corner of the screen.
7. Check Your Home Screen: The website icon should now appear on your home screen. Tap it to quickly access the website.

Android Devices:

1. Open Your Browser: Launch the web browser on your Android device (e.g., Chrome, Firefox, Vivaldi, Opera, Samsung Browser, etc.).
2. Navigate to the Website: Type the URL of the website you want to add to your home screen in the address bar and press enter.
3. Open the Menu: Tap the menu icon. This icon varies by browser but is typically represented by three dots or three lines.
4. Select 'Add to Home Screen': Look for the option to "Add to Home screen," "Add to Home," "Add page to", or similar. The wording may vary slightly depending on the browser.
5. Edit the Name (Optional): A dialog will appear allowing you to change the name of the shortcut if desired.
6. Add the Shortcut: Tap "Add" or "OK" to confirm.
7. Check Your Home Screen: The website icon should now be visible on your home screen. Tap it to quickly access the website.

Travel & Arrival

What to Pack

Joining Documents

Travel Visas

Pay & Banking

Health & Safety

Crew Resources