Name Changes – DCL Crew Portal

Update Your Legal Name or Preferred or Lived/True Name

Note: Some policies may vary by locations outside of the U.S. If you have questions about how this article's content relates to your location, please consult with your Human Resources Business Partner (HRBP) or regional Global HR Operations team.

What is the difference between a legal name and preferred or lived/true name change?

A legal name appears on a government-issued identification, such as a passport or driver's license. At Disney, there are some locations where names cannot be changed unless done so legally. Some of these locations are payroll, tax documentation and personnel records.

A preferred or lived/true name is the name an individual chooses for themselves that may or may not match all or part of their legal name. At Disney, there are many locations preferred or lived/true name can be used instead of a legal first name.

Note: Currently, there is no option to add a preferred middle (name or initial) in our Human Resources (HR) systems, but we are hoping to do so in the future.

What documentation is required to update my legal name at the Company?

To change your legal name, you will need to provide a copy of a government-issued identification document with your correct legal name.

U.S.-based employees must provide one of the following documents:

U.S. Passport (must be signed).
Social Security Card.

Note: If you have recently gone through a legal name change in the U.S. but not yet applied for a new Social Security card, learn how to apply for a new card with the Social Security Administration (SSA) online or by calling 800-772-1213 (TTY 800-325-0778).
Permanent Resident Card or Alien Registration Receipt.
Employment Authorization Document Card.
A Foreign Passport may suffice, but will need additional review.*

For foreign passport holders:

The name on your foreign passport must exactly match the name on all visas required for your employment. If there is a discrepancy between the documents, you must resolve it with the appropriate government authority before submitting a name change request. We can only update your legal name once the names on your passport and visa(s) match.

The following documents have been accepted in some locations outside of the U.S. For regional document requirements and questions, employees should ask their Human Resources Business Partner (HRBP) or regional Global HR Operations team.

Aadhar Card
Driver's License
Divorce Certificate
Family Certificate/Birth Certificate
Marriage License/Certificate
Name Change Certificate
National ID
Passport
Hong Kong Identity Card
Social Security Card/Social Insurance Number Letter
National Identification Number

How do I update my legal name and preferred or lived/true name in Workday?

To update or change your legal name, visit the Workday Change My Legal Name page and upload your legal documentation.

To update your preferred or lived/true first name, visit the Workday Change My Preferred Name page. No legal documentation is required.

How do I update my name at the Company beyond Workday?

Even with a legal name change, all systems will not automatically update. Employees should examine which systems they use daily. The following are a few of the common locations additional steps will need to be taken for both legal and preferred or lived/true name updates (unless stated otherwise).

Email/Microsoft Suite Applications.
Zoom
Rostr (preferred or lived/true name only).
Phone

Note: If any system or platform uses your email address as a login, you will have to update with your new email.

Note: Depending on the system or platform, updates to downstream systems may be automatic, others may take a few days or longer. For more information on timing, please contact Global HR Operations.

Note: If you have recently changed your legal last name and have updated it in all systems, please be advised that some systems and platforms (for example, Rostr) currently will only display your legal last name. If you would like to additionally include a preferred last name, please contact Global HR Operations for assistance.

How does updating my name impact Company-sponsored travel and expense?

Legal Name Updates

When an employee's legal name is updated in Workday, Concur will automatically update their travel profile within approximately two weeks.

Corporate credit cards can be updated via the Financial Systems Help Page and take approximately two weeks to receive.

For employees who have travel currently booked and/or tickets issued, they should contact American Express Global Business Travel (AmEx GBT; the approved Disney Global Travel Agency) at 312-392-3065 (US General Reservations), 312-392-3067 (US ESPN), or via email at us.disneyglobaltravel.travel@amexgbt.com to update or rebook (if required) reservation details.

Preferred or Lived/True Name Updates

Preferred or lived/true names can be added to the Concur Travel Profile, which is searchable by any Travel Approvers or Booking Delegates.

Preferred or lived/true names cannot currently be used for corporate credit cards, travel reservations, and expensing purposes. If you are contacting support, you will need to provide your preferred or lived/true name as this will not be known to them.

Who should I contact with questions about name change requests?

For more details on updating your information in Workday, visit the Workday support page.

Please contact Global HR Operations for assistance.