Disney IT Support Center representatives provide real-time assistance via chat or telephone, 24 hours a day, seven days a week.
The Chat feature connects you to an agent directly through D Tools IT on the Disney Cast Life portal. Note, you must be logged in to use this feature.
Assistance by telephone is available in several countries. If you are currently onboard, please dial 9-1 866-534-7639 from any onboard phone.
The following numbers are available for the Asia–Pacific Region.
| Australia | +61 3 9829 9700 |
| China | +86 21 2316 1111 |
| Hong Kong | +852 2203 1111 |
| Indonesia | +62 21 3005 3478 |
| Japan | +81-3-6752-2470 |
| Korea | +82 2 3490 2571 |
| Malaysia | +60 3 76241198 |
| New Zealand | +61 3 9829 9700 |
| Philippines | +63 2 87907998 |
| Singapore | +65 6692 5656 |
| Taiwan | +886 2 8752 9891 |
| Thailand | +66 2 2091498 |
| Vietnam | +65 6692 5656 |
The following numbers are available for Europe, the Middle East, and Africa
| Austria | +43-1-525-0598 |
| Belgium | +31 20 255 9999 |
| Bulgaria | +359 2 4372 309 |
| Croatia | +359 2 4372 309 |
| Denmark | +45-33-73-2299 |
| Estonia | +359 2 4372 309 |
| Finland | +46-8-555-44-555 |
| France | +33 1 73 26 58 58 |
| Germany | +49-89-99340-300 |
| Greece | +30-210-953-8448 |
| Hungary | +36-1-408-8856 |
| Ireland | +44-208 222 1999 |
| Israel | +972 3 6104779 |
| Italy | +39 0229085551 |
| Netherlands | +31 20 255 9999 |
| Norway | +46-8-555-44-555 |
| Poland | +49-89-99340-300 |
| Portugal | +351 211 908 856 |
| Romania | +49 89 99340 300 |
| Russia | +7 495 646 9032 |
| Serbia | +359 2 4372 309 |
| Slovenia | +359 2 4372 309 |
| Spain | +34 913849555 |
| Sweden | +46-8-555-44-555 |
| Switzerland | +41-44-289-2289 |
| South Africa | +2711 772 2511 |
| Turkey | +90 2124149001 |
| United Arab Emirates | +971 4 563 0777 |
| United Kingdom | +44-208 222 1999 |
The following numbers are available for North and South America
| Argentina |
+54 230 426-2099 +54 230 464-2399 |
| Brazil | +55 11 5504-9499 |
| Chile | +56 22750-6665 |
| Mexico | +52 55 5258-1999 |
| Panama |
+1-305-567-3799 +1-866-534-7639 (English only) |
| Puerto Rico |
+1-305-567-3799 +1-866-534-7639 (English only) |
| United States of America |
+1-305-567-3799 +1-866-534-7639 (English only |
Should you still need assistance, feel free to contact us using this link. Please include details about any challenges or error messages that you are seeing.
Please explore the rest of the site for more important information.
