Disney Cruise Line has launched a new self-service portal for Crew Members called Crew Compass, to streamline the contract and onboarding process. 

Crew Compass is a mobile-friendly platform that streamlines the onboarding experience by clearly outlining any required actions, allowing Crew to upload and manage documents digitally, and providing centralized access to essential HR and travel information.

Crew Members have access to the following features and resources:

• Real-time Updates & Support – View current contract details and access support resources anytime. New updates and tasks are added regularly. 
• Contract eSignature – Sign contracts securely via DocuSign – no printing or scanning required. This streamlined process saves time  and supports Disney Cruise Line’s commitment to the environment. 
• Document Collection – Crew Members can easily upload essential documents like passports, visas, and certifications on a desktop computer or mobile device. You will be prompted to upload required documents, or you can submit 
• Certificate of Employment – For C1/D visa renewals, crew will be provided with a letter to present to the United States embassy. The embassy will be able to validate Disney Cruise Line employment using a secure online portal with the details from this letter.
• Travel Itineraries – Crew Members can view flight and hotel bookings with itineraries and reservation details.

To log in, visit https://compass.dclcrewsupport.com/ 

On the login screen, click the button that says "Log in with MyID".

You will then be prompted to log in using your MyID account. Please see the resources below if you have challenges with logging in using your MyID account.
 

Contract Electronic Signature

You are now able to sign documents using electronic signatures. This means you can review and sign digitally — no printing, scanning, or mailing required! You’ll receive an email from Disney Cruise Line via DocuSign with a secure link to your document. Simply click the link, review the content, and sign electronically. 

Alternately, you can access the documents through your Crew Compass portal. We encourage you to log in to your Crew Compass account to view any tasks that have been assigned or any documents that require your attention, especially if you receive notifications by email. 

DocuSign links sent by email are valid for 7 days from delivery or 48 hours after you first view the document, or the document will be available in your Crew Compass profile for 30 days.  As soon as you have received your contract, please review it, and if you have any questions about the details listed in the document, please speak with your Leader immediately. If you are not on board, please submit a request using the form on this page for assistance.

Travel Itineraries

Once a travel itinerary has been booked by the DCL Crew Travel team, you should be able to view it in Crew Compass. From the main menu (the button in the top left corner showing three stacked horizontal lines ≡), select "My Travel". On this page you will see the itinerary details, including flight departure and arrival times, ticket number(s) and airline reference number(s). You will also see details of your hotel booking. If you have multiple travel plans, such as an End of Contract travel departing from the ship and a Start of Contract travel for your next contract, you will be able to switch through the tabs on this page to view all of the details. We encourage you to continue to check back here periodically, especially in the days as your travel date approaches, for the most up-to-date information. Please also use the airline reference number to check in with the airline or link the itinerary to your personal account with the airline, if available, as this will allow you to see the most up-to-date information on the airline's website or app as well.

Crew Compass Access

If you are unable to log in to your MyID account, please follow the steps in the article below. Please remember that while you are on contract or on break between contracts, you should always be logging in using the "Sign In with MyID" button on the home log-in screen and then using your MyID credentials.

If you are able to log in to your MyID account but are encountering challenges logging in to Crew Compass, please submit a request by clicking here. 
 

How do I change or reset my password?

You can change your password by visiting this URL:  https://myid.disney.com/ 

1. Click on “Forgot/Change My Password” 

2. Enter your Company Assigned ID (not your personal e-mail address) and click "Next". If you do not know your user ID, please fill out this form for assistance. 

4. Confirm your identity using one of the authentication methods presented.

5. Enter and confirm your new password.

Your password must be at least 16 characters long and meet all of Disney password security requirements as indicated on the registration page. If an error appears after entering your passwords, the passwords entered may not match or may not meet requirements.

Once completed, you can close the MyID browser page and navigate to castlife.disney.com. Sign in with your Company Assigned ID and your newly created password.

We recommend that you check your Multi-factor authentication methods to keep these updated as they may be required to access certain systems or for future account resets, if needed.

Disney IT Support: From the United States or Canada, you may call toll-free at +1 866-534-7639. If you are currently on board, you can dial this number from your cabin phone by dialing 9 and then the number. Please click here for regional support phone numbers by location.

Should you still need assistance, feel free to contact us using this link. Please include details about any challenges or error messages that you are seeing.

 All Crew and Cast Members are now required to login using Multi-Factor Authentication (MFA) when attempting to access SAP or Workday and their related applications when using a personal device or while at home. We encourage that you register as soon as possible as this will also be helpful should you need to reset your MyID account password.

• Failure to complete MFA enrollment will result in loss of access to SAP and Workday applications from outside the Disney network.
• Crew must use MFA to update their home address, phone number, or email address, dependents, view paystubs and many other work related processes.  
• Crew and Cast will still be able to access SAP or Workday applications without MFA from a company device inside the Disney network.

Enrolling in Okta Verify for the first time

1.  From a laptop or desktop computer, navigate to your MyID account security settings at https://sso.myid.disney.com/enduser/settings 
2.  Sign in with your Company-Assigned ID and the associated
   password.
3.  Select "Security methods" or "Manage security methods". Under the Okta Verify option, click "Set up".
4.  You will then see instructions for setting up Okta Verify. 
5.  On your mobile device, download the Okta Verify app from the App Store or Google Play Store. 
6.  Open the Okta Verify app. In the top-right corner, click the + icon, then
   click Organization.
7.  Click "Add Account from Another Device", then click "Scan QR Code".
8.  Scan the QR code on your computer screen with your mobile device's camera.
9.  Once the scan is complete, you may have the option to enable Face ID. This is
   optional, so you can click "Enable" or "Not Now" to continue. Additionally, you may be asked to enable push notifications by selecting "Allow" or "Skip". If so, we recommend selecting "Allow", as this makes logging in easier since you don't have to open the Okta Verify app. Note: Enabling Face ID is strongly encouraged as it will add an extra layer of security to your account.
10. Congratulations! You have successfully completed the one-time enrollment for MFA with Okta Verify!

Managing your Multi-Factor Authentication methods

Once enrolled, you can manage your Multi-Factor Authentication methods by visiting https://sso.myid.disney.com/enduser/settings, as long as you have access to one of the devices or authentication methods associated with your account. If you get a new mobile device, please log in and update this as soon as possible. When logging in, sign in using one of the existing MFA options. You will then be taken to your Okta Dashboard. Under settings, select "Security Methods" where you can set up new methods or remove existing ones, as needed.

If you no longer have access to any of your existing Multi-Factor Authentication methods, please visit the Technology office (onboard) or speak with your Leader (Island Cast) for further support. Please do not call the Technology office as all account resets should be done in person for security reasons; please also present your Crew ID for verification.

If you are currently on vacation, you may contact the Disney IT Support Center for assistance with your account and your Multi-Factor Authentication. Please click here for regional support phone numbers by location.
 

If you have successfully logged in to your MyID account but are unable to access certain Employee Self-Service links, such as viewing your paystub, it may be helpful to follow the steps below to reinstate your access to the SAP system. Most commonly, you will see an error message that says "User account not in validity dates".

These issues may occur when...

• A new or re-hired cast member has not logged into SAP within 90 days from when they started.
• A current cast member has not launched SAP for over 90 days.

To resolve this issue, please perform the following steps:

1. Close all existing browser sessions. Then, open a new Incognito or In Private window.
   • Internet Explorer/ Edge: Tools → InPrivate Browsing
   • Chrome: More (⋮) → New incognito window
   • Safari: File → New Private Window
2. Go to MyDisneyToday and authenticate via MyID using your Company Assigned username and password.
3. Search for "SAP Workplace" from ALL Resources and click the resource Tile for SAP Workplace that displays.
4. From the Home Page screen, users can reactivate their accounts by clicking on the ‘Click here’ link as shown below.
   
   
5. Close the SAP Workplace page and reopen from ALL Resources in MyDisney Today. You should now be able to access SAP applications.

For additional details, you may view this resource provided by our partners from the IT team. 

If you continue to see this error message, please open a ticket with D Tools IT and ask for it to be assigned to the app-global-tlsec assignment group. You may also call the IT team at +1-866-534-7639. If you are currently on board, you may place this call free of charge from your cabin by dialing 9 and then the number.

Disney IT Support Center representatives provide real-time assistance via chat or telephone, 24 hours a day, seven days a week.

The Chat feature connects you to an agent directly through D Tools IT on the Disney Cast Life portal. Note, you must be logged in to use this feature. 

Assistance by telephone is available in several countries. If you are currently onboard, please dial 9-1 866-534-7639 from any onboard phone.

The following numbers are available for the Asia–Pacific Region.

The following numbers are available for Europe, the Middle East, and Africa

The following numbers are available for North and South America

Should you still need assistance, feel free to contact us using this link. Please include details about any challenges or error messages that you are seeing.

Travel Checklist

Joining Documents

Travel & Arrival

Health & Safety

Crew Resources