• Always follow safety precautions to protect your valuables when traveling and while ashore. Please keep the following tips in mind while off the ship or traveling to or from the vessel.
  • Be vigilant in crowded places where tourists and large crowds gather. Airports, metro stations, open air terraces and lines to enter buildings can be attractive locations for pickpockets who are very skilled using distraction techniques.
  • If you do need to carry a bag, please carry money, passports, and other important documents in a money belt or other secure carrying case.
  • Do not keep large amounts of cash with you or show money in public.
  • And remember, never leave your bag unattended and always maintain constant visibility of all bags, backpacks and carry-ons.

Exercising caution, public vigilance, and awareness of surroundings remains of the utmost importance to maintain personal safety. 

• Make sure you know what to do once you arrive. We encourage you to familiarize yourself with the information below before you travel, so you will be prepared once you arrive. We strongly recommend you screenshot and/or print this page as Wi-Fi access could be limited while you are traveling.

• Keep your important documents with you at all times. When packing, make sure your passport, visas, and required certificates are readily accessible. You may be asked to present your documents at the airport before boarding your flight and upon arrival at your destination at Immigration or Customs. Please be sure that you know where these documents are and keep them secure.

• Know who to contact in case of any challenges while you are traveling. For police, fire, or medical emergencies after you arrive, call 999 or 112. For other assistance, review key contacts on this page below.

Before You Travel

☑ Complete the Pre-Travel Checklist to ensure you have all of the documents you need to travel. 

☑ Locate and bring your Returning Crew Letter. This may have been included in your debark packet at the end of your last contract, or if you received a digital copy by email, use your Crew Member ID number (PERNR) as the password to open the document and print a copy. If you need an updated letter, please click here to submit a request.

☑ Review your travel itinerary and check for travel advisories. Check with your airline and destination's embassy if health info, departure testing, or other documents specific to your nationality are required to board your flight as well as successfully arrive at your final destination without travel interruptions or delays.

☑ Depending on the ship itinerary, location and the season you are sailing, temperatures can vary between warm, tropical climates to colder climates. Make sure to check the local weather prior to traveling to start your contract.  A sweater or jacket is recommended for cooler temperatures. 

☑ Crew Members are required to disclose any change in medical condition or medication regiment after completing the Pre-Employment Medical Evaluation (PEME) form, no matter how minor. Additionally, Crew Members are required to disclose all medications they are taking, including those acquired over-the-counter. Some medications, such as headache tablets containing codeine, may be legal in your country (over-the-counter) but prohibited elsewhere and not permitted on DCL vessels.

To report a change in medical condition or over-the-counter medications, please contact DCL-Crew.Medical.Services@disney.com. Failure to comply with these guidelines may result in disciplinary action including termination.

If you have any questions regarding what is required before you travel, please contact us:

Click here to contact the Crew Operations team 

Concerns?

If you are experiencing COVID-19 symptoms (such as fever or chills, cough, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea) or are unable to travel as scheduled for any reason, please reach out to the Labor team by clicking here.

For non-medical emergencies while you are traveling, such as flight challenges or cancellations, contact the Crew Emergency phone line.

DCL CREW EMERGENCY PHONE: +1-407-566-6999

EMAIL:  DCL.Crew.Travel@disney.com

If you experience fever, cough, difficulty breathing, or any other health concerns, please contact the DCL Medical Services Team via phone at: +1-407-566-3605. They will provide you with support and advise of next steps, as needed.​

For any other questions before you travel, please submit the contact us form on this page above, or by using the following link:

Click here to contact the Crew Operations team 

For assistance with any urgent matters after your arrival in London, please speak with the front desk at your hotel or contact the port agent, Denholm Port Services, at +44 2380 713 134.

Collect your luggage from baggage claim. 

Please refer to your flight itinerary for your hotel assignment.

Airport Hotel Shuttle Information

If your hotel is the Sofitel London Heathrow: 

The hotel is connected to Terminal 5 via a covered walkway. 
A courtesy train connection is available from Terminal 1, 2 and 3 to Terminal 5.

Sofitel London Heathrow

Hotel Address:

Terminal 5, London Heathrow Airport, London TW6 2GD, United Kingdom

Hotel Phone Number:

+44 20 8757 7777

Please ask the front desk for a "Hotel Welcome Letter" if you don't receive one at check-in. This letter contains important information about your stay and includes a health screening form, which you'll need to fill out for embarkation day.

Your room has been designated as a smoke-free room. Smoking or vaping is not allowed during your stay.

Your room will not be serviced during your stay; however, if you need fresh linens or towels, you may request them.

Complimentary high-speed internet and Wi-Fi will be available.

Dining Information: DCL Crew Members are entitled to breakfast, lunch, and dinner each full day of their stay. Your meal allotment is based on anticipated time of check-in to the hotel. The exact allowance will be provided by the front desk. Please keep in mind alcohol is not included in your meal allowance. If you purchase alcohol or go over your allowance you need to pay for this at check-out. When paying for meals, please add a tip in accordance with local customs if a gratuity is not already included.

Restaurant Information:

• Tea 5: Daily 07:00-16:30
• Vivre - L’Experience Des Saveurs: Daily 17:30-22:30
• La Belle Epoque: Monday-Saturday 18:00-22:00

Please be aware that you'll be responsible for the cost of long-distance telephone calls.

If you have a true medical emergency, please call 999.

If you charge any expenses to your room during your stay, please settle the payment at the Front Desk before checking out.

Please note that your room may not be ready until the designated check-in time. Please see the Front Desk upon your Hotel Check-In for more details.

Check out: before 5:15 AM, bus departs: 5:30 AM.​

☑ Check out before 05:15 AM. ​

☑ Complete the Health Questionnaire Form. If you select “yes” to any question on this questionnaire, do not leave your room and contact the DCL Medical Team at: +1-407-566-3605.

☑ Breakfast boxes will be available for pickup at the front desk starting at 5:00 AM. Please collect one upon checkout.

☑ You must stop at the front desk to check out in person. You are responsible for paying any additional charges you signed to your room. ​

☑ After check-out, proceed to board the bus. ​

☑ Scheduled departure is 05:30 AM.

PLEASE DO NOT BE LATE FOR THE BUS! ​

Please be sure you have your passport and all safety certificates placed in your hand luggage. This will ensure they are easily accessible as you are required to turn them in upon boarding the vessel.​ ​

ALL Crew must dress within Disney Look guidelines.​

Disney Cruise Line cares about your safety and wants your experience at work to be a safe and enjoyable one.

According to U.S. Customs and Border Protection (CBP), there has been an increase in the number of crew members who have absconded in U.S. ports, across the cruise line industry. When a crew member fails to join a ship or departs a ship with no intention of returning, and stays in a country illegally, this is known as absconding. Disney Cruise Line works closely with CBP to reduce the number of absconders and reports missing or suspected absconding crew members immediately.

In addition, CBP has reported an increase in human trafficking among the people involved in these cases. This is a serious safety concern. In some cases, crew members may be promised a better job on shore with more pay or certain housing conditions, in return for the crew member entering the country illegally. Instead, they are put in a dangerous situation.

Crew are encouraged to visit the DHS Blue Campaign site for more information and resources.

See something? Say something.

Report suspicious activity immediately to your leader, Human Resources or Security. If you ever find yourself in a difficult or dangerous situation while at work, reach out to Disney Cruise Line so we can help you. If you are on shore and need help or are in danger, contact local law enforcement immediately.

If you have questions or concerns while you are on board, please contact:

• Your leader 
• Shipboard Security: x 2901 
• Shipboard Human Resources: x 2910

If you are on shore and feel that you are in danger, contact local law enforcement immediately.

National assistance is available:

• National Human Trafficking Hotline: 1-888-373-7888
• DHS Blue Campaign

Pre-Arrival Checklist

Joining Documents

Travel Visas

Health & Wellness

Crew Resources