Before You Travel

☑ Complete the Pre-Travel Checklist to ensure you have all of the documents you need to travel. 

☑ Locate and bring your Returning Crew Letter. This may have been included in your debark packet at the end of your last contract, or if you received a digital copy by email, use your Crew Member ID number (PERNR) as the password to open the document and print a copy.

☑ Review your travel itinerary and check for travel advisories. Check with your airline and destination's embassy if health info, departure testing, or other documents specific to your nationality are required to board your flight as well as successfully arrive at your final destination without travel interruptions or delays.

☑ Depending on the ship itinerary, location and the season you are sailing, temperatures can vary between warm, tropical climates to colder climates. Make sure to check the local weather prior to traveling to start your contract.  A sweater or jacket is recommended for cooler temperatures. 

If you have any questions regarding what is required before you travel, please contact us:

Click here to contact the Crew Operations team 

Concerns?

If you are experiencing COVID-19 symptoms (such as fever or chills, cough, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea) or are unable to travel as scheduled for any reason, please reach out to the Labor team by clicking here.

For non-medical emergencies while you are traveling, such as flight challenges or cancellations, contact the Crew Emergency phone line.

DCL CREW EMERGENCY PHONE: +1-407-566-6999

EMAIL:  DCL.Crew.Travel@disney.com

If you experience fever, cough, difficulty breathing, or any other health concerns, please contact the DCL Medical Services Team via phone at: +1-407-566-3605. They will provide you with support and advise of next steps, as needed.​

For any other questions before you travel, please submit the contact us form on this page above, or by using the following link:

Click here to contact the Crew Operations team 

For assistance with any urgent matters after your arrival in California, please speak with the front desk at your hotel or contact the port agent, Intercruises Shoreside & Port Services, at +1 206-441-3300.

Collect your luggage from baggage claim. 

Please refer to your flight itinerary for your hotel assignment.

Shuttle to the Sheraton San Diego & Marina
A complimentary airport shuttle service from San Diego International Airport to Sheraton San Diego & Marina is available daily from 4:45 AM to 12:00 AM. The shuttle picks up every 20 to 25 minutes. The shuttle is marked with a Sheraton San Diego Hotel & Marina logo.

From Terminal 1:

 Use the pedestrian crosswalk to reach the Ground Transit Center. The shuttle stop is on the first island, marked "Courtesy Vehicles".

From Terminal 2: 

From baggage claim, cross the street, then go to the second Island. Walk left to the signage marked "Courtesy Vehicles".

Upon arrival, you may call the hotel at +1 619-291-2900 for an estimated time of arrival for the shuttle.

If you need urgent assistance after your arrival, please contact the port agent at +1 206-441-3300. If you have a true medical emergency, please dial 911.

Sheraton San Diego & Marina - Bay Tower

Hotel Address:

1380 Harbor Island Dr, San Diego, CA 92101

Hotel Phone Number:

+1 619-291-2900

Please ask the front desk for a "Hotel Welcome Letter" if you don't receive one at check-in. This letter contains important information about your stay and includes a health screening form, which you'll need to fill out for embarkation day.

Your room has been designated as a smoke-free room. Smoking or vaping is not allowed during your stay.

Your room will not be serviced during your stay; however, if you need fresh linens or towels, you may request them.

Complimentary high-speed internet and Wi-Fi will be available.

Dining Information DCL Crew Members are entitled to breakfast, lunch, and dinner each full day of their stay. Your meal allotment is based on your anticipated time of check-in to the hotel. The exact allowance will be provided by the front desk. Please keep in mind alcohol is not included in your meal allowance. If you purchase alcohol or go over your allowance you need to pay for this at check-out. When paying for meals, please add a tip in accordance with local customs if a gratuity is not already included.

Restaurant Information:

• Bay Tower Lounge is open daily from 6:30 AM to 12:00 AM On designated embarkation mornings, breakfast will be available beginning at 5:30 AM.
• The Market and bar are open until 1:30 AM daily.
• Room Service is available 24/7.
• Please confirm restaurant offerings and schedules with the front desk.
   

Please be aware that you'll be responsible for the cost of long-distance telephone calls. If you charge any expenses to your room during your stay, please settle the payment at the Front Desk before checking out.

If you have a true medical emergency, please dial 911.

Please note that your room may not be ready until the designated check-in time. Please see the Front Desk upon your Hotel Check-In for more details.

☑ Check out before 07:00 AM. ​

☑ Complete the Health Questionnaire Form (yellow paper received from Front Desk). If you select “yes” to any question on this questionnaire, do not leave your room and contact the DCL Medical Team at: +1-407-566-3605.

☑ Breakfast will be available on embarkation morning.

☑ Please do NOT leave trash on the bus.​

☑ You must stop at the front desk to check out in person. You are responsible for paying any additional charges you signed to your room. ​

☑ After check-out, proceed to the pickup location to board the bus. ​

☑ Scheduled departure is 07:15 AM.

PLEASE DO NOT BE LATE FOR THE BUS! ​

Please be sure you have your passport and all safety certificates placed in your hand luggage. This will ensure they are easily accessible as you are required to turn them in upon boarding the vessel.​ ​

ALL Crew must dress within Disney Look guidelines.​

Port Address

Port of San Diego
1140 N. Harbor Drive
San Diego, CA 92101

Please note this is not the address to use for personal mail or package delivery. Please speak to the Crew Services office onboard for the appropriate address.

Disney Cruise Line cares about your safety and wants your experience at work to be a safe and enjoyable one.

According to U.S. Customs and Border Protection (CBP), there has been an increase in the number of crew members who have absconded in U.S. ports, across the cruise line industry. When a crew member fails to join a ship or departs a ship with no intention of returning, and stays in a country illegally, this is known as absconding. Disney Cruise Line works closely with CBP to reduce the number of absconders and reports missing or suspected absconding crew members immediately.

In addition, CBP has reported an increase in human trafficking among the people involved in these cases. This is a serious safety concern. In some cases, crew members may be promised a better job on shore with more pay or certain housing conditions, in return for the crew member entering the country illegally. Instead, they are put in a dangerous situation.

Crew are encouraged to visit the DHS Blue Campaign site for more information and resources.

See something? Say something.

Report suspicious activity immediately to your leader, Human Resources or Security. If you ever find yourself in a difficult or dangerous situation while at work, reach out to Disney Cruise Line so we can help you. If you are on shore and need help or are in danger, contact local law enforcement immediately.

If you have questions or concerns while you are on board, please contact:

• Your leader 
• Shipboard Security: x 2901 
• Shipboard Human Resources: x 2910

If you are on shore and feel that you are in danger, contact local law enforcement immediately.

National assistance is available:

• National Human Trafficking Hotline: 1-888-373-7888
• DHS Blue Campaign

Pre-Arrival Checklist

Joining Documents

Travel Visas

Health & Wellness

Crew Resources